Recording & Screenshots settings
Record every session automatically and choose the folder recordings and screenshots are saved in.
Where recordings and screenshots go, and automatic recording.
Open this page
- In the main window, click Settings in the sidebar on the left.
- Click Recording & Screenshots in the list on the left of the Settings window - or type a word into Search settings at the top right to find a setting on any page.
- Change what you need, then click Save Settings. Nothing changes until you save; Cancel throws your changes away.
Every setting on this page
Settings — ScreenSharePro| # | Setting | Default | What it does |
|---|---|---|---|
| 1 | Record every session automatically | Off | Starts recording the moment a session begins. When you view another computer, it records the picture you receive. When you share, it records your own screen - but only with the per-user install: on a full install the background service shares the screen, and recording your own screen is not available. The other person is always told when a viewer records the session. |
| 2 | Save recordings and screenshots to | Blank (Videos\ScreenSharePro) | The folder recordings (.mp4, one file per session) and screenshots (.png) are saved in. Click Browse… to choose one. Leave it blank to use your Videos\ScreenSharePro folder. |
| 3 | Format | - | Recordings are MP4 (H.264) video files with no sound - a session has no audio. Screenshots are PNG images and are also copied to the clipboard. |
Good to know
Note: The other person is always told on screen when a session is being recorded - that notice cannot be turned off. The person sharing can also stop viewers recording at all, with Let viewers record or take screenshots on the Permissions page.
Tip: To find your files, take a screenshot and click Open folder on the notice that appears - File Explorer opens with the file selected.
Still stuck? Contact our support team — and if you can, attach the file from Export logs for support.