Connect to a computer

Connect to a computer

See and control another computer: enter its ID and password, follow the connection steps, and fix the common errors.

You need two things from the person at the other computer: its ID and its current password. Both are on their ScreenSharePRO main window, under This computer.

Connect

  1. In the REMOTE COMPUTER card, type the ID - or pick a saved computer from the list.
  2. Type the password. (Click the eye to check what you typed.)
  3. Optional: tick Remember password for this host to save the password; the computer then appears under Quick connect for one-click connecting.
  4. Click Connect, or press Enter in the password box. The remote screen opens in its own window.
The box under Connect tells you what is happening.
  1. Progress: connecting to the server (step 1 of 3), joining the session (2 of 3), connecting to the remote computer (3 of 3). If the other person must accept you first, it says so and counts down the time they have to answer.
  2. An error, with a hint about what to do. Click × to dismiss it.

If it does not connect

Message What to do
Enter the host's App ID to connect Type the ID shown on the other computer.
Enter the host's password to connect Type its password.
That is this computer's own ID You typed your own ID - use the one shown on the remote computer.
Incorrect password. The password changes each time ScreenSharePRO restarts on that computer or its owner makes a new one, so a saved password goes out of date. Ask for the current one.
The host isn't available. It may be off, asleep or still starting. Check it is switched on and ScreenSharePRO is sharing, then try again.
Waiting for the host to accept… The other person has "Ask me before anyone connects" on - they need to click Accept.
Host offline — retrying… ScreenSharePRO keeps trying while the computer starts up. Close the window to stop.
Session code not found or expired Ask the host for a new code.

Tip: You can view several computers at once: each opens its own window, and the Connected hosts tab in the main window lists them - click a row to bring its window to the front.

  • Saved computers and Quick connect — Save the computers you use often, give them names, connect with one click from Quick connect or the tray, and remove them.
  • The viewer window and its toolbar — When you connect, the other computer's screen opens in its own window. Here is every button on its toolbar and how to show, pin or move the toolbar.
  • Connection messages and what to do — What each message in the viewer window means - waiting, reconnecting, the remote computer restarting or updating - and what, if anything, to do.

Still stuck? Contact our support team — and if you can, attach the file from Export logs for support.