General settings
Start with Windows, the tray reminder, automatic updates, your display name and feedback - every option on the General page.
How the app starts, how it updates, the name others see for you, and feedback.
Open this page
- In the main window, click Settings in the sidebar on the left.
- Click General in the list on the left of the Settings window - or type a word into Search settings at the top right to find a setting on any page.
- Change what you need, then click Save Settings. Nothing changes until you save; Cancel throws your changes away.
Every setting on this page
Settings — ScreenSharePro| # | Setting | Default | What it does |
|---|---|---|---|
| 1 | Start ScreenSharePro when I sign in | On | Adds ScreenSharePRO to your Windows start-up programs, so it is running (hidden in the tray) as soon as you sign in and this computer is ready for viewers. Untick it to start the app only when you open it. Only for your Windows account - no administrator rights needed. |
| 2 | Notify me when minimized to the tray | On | Closing the main window does not quit the app - it keeps running in the tray. With this on, a small notification reminds you of that once per session. Untick it to hide the reminder. |
| 3 | Install updates automatically | On | New versions install on their own, but only while nobody is using the computer - nobody signed in, or the screen locked for 30 minutes - and never while a viewer is connected. Untick it and the app tells you when an update is ready, and you choose when to install it. An update the server marks as required is always installed. Applies to everyone who uses this computer, so changing it asks for Windows administrator approval. If approval is refused, the box goes back to what it was and a "Not changed" message appears. On a per-user install (no background service) this box is off and greyed: you are always asked. |
| 4 | Display name | Blank | The name the other person sees for you in their Connected viewers list, in recording notices and on your shared pointer. Leave it blank to use your Windows user name and computer name. Up to 60 characters. A shared pointer shows only the first 6 characters. |
| 5 | Ask for feedback after sessions | On | After you view a computer for two minutes or more you may get a short "How was this session?" question - at most once a week, and always after a session that ended unexpectedly. Untick it to never be asked. |
| 6 | Suggest a feature or check known issues | - | Opens our feedback board, where you can suggest a feature, vote for other people's ideas, or check whether a problem is already known. |
Good to know
Tip: Set a Display name if you help several people: it is what they see in their list of connected viewers and on your shared pointer, instead of your Windows account and computer name.
Note: Closing the main window does not quit ScreenSharePRO - it keeps running in the tray so this computer stays reachable. To quit, right-click the tray icon and choose Exit. See The main window.
Still stuck? Contact our support team — and if you can, attach the file from Export logs for support.