During a session

Lock, restart or shut down the remote computer

Use the Remote menu to lock, restart or shut down the computer you are viewing - and what happens to your session.

Click Remote on the toolbar.

Item What it does Asks first?
Lock remote Locks the remote computer (the same as Win+L, which cannot be sent as a key). No
Restart remote… Restarts the remote computer after 5 seconds. Everyone connected is disconnected; you can reconnect once it is back. Yes
Shut down remote… Shuts it down after 5 seconds. It does not come back by itself - nobody can reconnect until someone switches it on, or wakes it with Wake-on-LAN. Yes - and the answer defaults to No

After a restart, your window stays open and waits - "The remote computer is shutting down or restarting… Waiting for it to come back" - for up to 7 minutes, and the picture returns by itself.

Note: All three need keyboard control. If the person sharing has turned it off, the remote computer refuses with a message. For waking a computer that is off, see Wake a computer.

Tip: To reach a computer again after a restart without anyone there, set up unattended access first.

  • Unattended access — Reach your own computer - or one you look after - when nobody is there to read out a password, even after a restart.
  • Wake a computer (Wake-on-LAN) — Switch on a computer that is asleep or off so you can connect to it - how its owner allows it and how you wake it.

Still stuck? Contact our support team — and if you can, attach the file from Export logs for support.