During a session

End a session

Disconnect from a computer, what happens to transfers and recordings, and the short feedback question afterwards.

  • Click Disconnect on the toolbar, or close the window. Either ends the session.
  • From the main window: the Connected hosts tab lists every computer you are viewing - click the × on a row to disconnect it.
  • If a file transfer is running, ScreenSharePRO asks first; disconnecting cancels it.
  • A recording in progress is finished and saved.

"How was this session?"

The optional feedback question after a session.
  1. Rate the connection from 1 (unusable) to 5 (perfect).
  2. Optionally say what was slow, frozen or blurry.
  3. Tick to send this session's connection logs. They include your computer and user name, the session code and network addresses - never your screen, files or passwords.
  4. Don't ask again turns these questions off.

Note: It appears at most once a week, after a session of two minutes or more, and always after one that ended unexpectedly. Turn it off with Settings → General → Ask for feedback after sessions.

  • The viewer window and its toolbar — When you connect, the other computer's screen opens in its own window. Here is every button on its toolbar and how to show, pin or move the toolbar.
  • General settings — Start with Windows, the tray reminder, automatic updates, your display name and feedback - every option on the General page.

Still stuck? Contact our support team — and if you can, attach the file from Export logs for support.